Mumbai's Six Sigma Lunch Box Boys

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larry cottrill
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Mumbai's Six Sigma Lunch Box Boys

Post by larry cottrill » Mon Sep 08, 2008 4:17 pm

Every working day in Mumbai (which we used to mispronounce Bombay), India, 5000 illiterate / semiliterate couriers deliver 175,000 box lunches to workers, carrying them on bikes, shoulder trays, etc. They have a total error rate of 1 mistake (late or wrong lunch) every two months to their subscribers, achieving 1 error per six million transactions (i.e. far better than "Six Sigma method" performance): ... 4/376.html

L Cottrill

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